Terms & Condition, Privacy and Refund Policy.

Introduction

At aitooledu.com, we are committed to providing high-quality digital products to our customers. Due to the nature of digital products, all sales are considered final. Please read this policy carefully before making a purchase.

Effective Date: 18th November 2024

LUMATEX LTD (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aitooledu.com.

1. Age Requirement

Our website is intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a user under 18, we will take steps to delete such information.

2. Information We Collect

Personal Information: We collect personal information you provide directly to us, such as your name, email address, and payment information.
Usage Data: We collect information about how you access and use our website, including your IP address, browser type, and operating system.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

To provide and maintain our services
To process transactions and send you related information
To respond to your comments, questions, and requests
To send you technical notices, updates, and administrative messages
To monitor and analyze usage and trends
To detect, prevent, and address technical issues

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and email delivery.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict processing of, and object to the processing of your personal data. You also have the right to data portability. To exercise these rights, please contact us at support@aitooledu.com.

7. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. Your continued use of our website constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@aitooledu.com.

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Terms & Conditions

Welcome to aitooledu.com (“we,” “our,” “us,” or the “Website”). By accessing or using this Website, you agree to be bound by the following terms and conditions. Please read them carefully before using our services. If you do not agree to these terms, you must not use our Website.

1. Eligibility

You must be at least 18 years old to use our Website. By accessing or using our services, you represent and warrant that you are of legal age and have the authority to enter into these Terms and Conditions.

2. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms.
You must not attempt to gain unauthorized access to any portion of the Website or its systems.
You agree not to disrupt or interfere with the operation or security of the Website.

3. Intellectual Property

All content, materials, trademarks, logos, and intellectual property displayed on the Website are the property of LUMATEX LTD or our licensors.
You may not copy, reproduce, distribute, or create derivative works from the Website’s content without prior written consent.

4. Products and Services

The content and information provided on the Website are for informational purposes only and are subject to change without notice.
We make no guarantees regarding the accuracy, reliability, or completeness of the content provided.

5. Payment Terms

All transactions on the Website must be completed using the payment methods specified at checkout.
By purchasing any product or service from the Website, you agree to pay all applicable fees and charges, including taxes, where applicable.

6. Refund Policy

Refunds and cancellations are subject to our Refund Policy. For more information, please contact us at support@aitooledu.com.

7. Limitation of Liability

We make no warranties, expressed or implied, regarding the Website’s operation or the information, content, or materials provided.
In no event shall LUMATEX LTD be liable for any indirect, incidental, or consequential damages resulting from your use of the Website.

8. Termination

We reserve the right to suspend or terminate your access to the Website without notice if you violate these Terms or engage in unauthorized activities.

9. Governing Law

These Terms and Conditions are governed by the laws of United Kingdom. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts located in United Kingdom.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at: Email: support@aitooledu.com

Refund Policy

Refund Eligibility

Refunds for digital products are granted only under the following limited circumstances:

Non-Delivery of the Product:
- If you do not receive access to the digital product due to technical issues on our end and our support team cannot resolve the issue within 7 business days.
Corrupt or Defective Files:
- If the downloaded product is corrupted or unusable, and a replacement cannot be provided, a refund may be issued.
Duplicate Purchase:
- If you accidentally purchase the same product twice, we will process a refund for the duplicate charge upon request.

Non-Refundable Circumstances

Refunds are not available in the following cases:

Change of Mind:
- Refunds will not be issued if you decide you no longer want the product after purchase.
Incorrect Purchase:
- If you mistakenly purchase the wrong product.
Access or Download Completed:
- If you have accessed or downloaded the product, it is deemed delivered, and no refund will be issued.
Incompatibility Issues:
- It is your responsibility to ensure that the product is compatible with your system before purchase.
Failure to Use the Product:
- Refunds will not be issued if you fail to use the product or follow instructions provided.

Refund Request Process

To request a refund, follow these steps:

Contact Support:
- Email us at info@aitooledu.com with the subject line “Refund Request – [Your Order ID].”
Provide Details:
- Include your order ID, proof of purchase, and a detailed explanation of the issue. Attach any relevant screenshots or documentation to support your claim.
Review Timeline:
- Our team will review your request within 7 business days and notify you of the outcome via email.
Resolution:
- If approved, the refund will be processed back to the original payment method within 7-14 business days, depending on your payment provider.

Contact Us

If you have any questions or concerns about this Refund Policy, please reach out to us:

Email: info@aitooledu.com

Fair Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Test. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third-party service providers used by the app

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse

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